Last Updated: 26-12-2025

Kenko Wellness respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services, website, or communication platforms.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

       We may collect the following types  of data:

      Personal Information

• Full name
• Contact number
• Email address
• Age, gender, and profile details

     Health & Wellness Data

• Wearable device data (WHOOP or others)
• Body metrics, activity, sleep data
• Medical conditions voluntarily shared
• Health goals, lifestyle and nutrition preferences

     Payment Details

• Billing and transaction details via secure third-party processors

     Technical Data

• Device type, IP address, browser data
• Website/app usage analytics
• Cookies and tracking information

2. How We Use Your Information

     We use your data to:

• Provide personalized wellness services and insights
• Deliver therapy plans, nutrition suggestions, and progress tracking
• Improve customer experience and product reliability
• Communicate updates, reminders, and support
• Comply with legal obligations and security protocols

      We do not sell your information.

3. Legal Basis for Processing (GDPR / DPDP Compliant)

     We process personal data based on:

• Your Consent (especially health data)
• Performance of Contract (service delivery)
• Legitimate Interests (service improvements)
• Legal Obligation (as required by law)

4. Sharing Your Information

      We may share data only with:

• Technology and operations partners
  (e.g., WhatsApp Business tools, analytics providers, secure servers)
• Healthcare and wellness professionals
  only with your explicit consent
• Regulators, law enforcement, if legally required

      All partners are required to protect your information.

5. Data Security

      We apply safeguards including:

• Encrypted storage & secure data transfer
• Strict access authorization
• Continuous monitoring for vulnerabilities

6. Data Retention

      Personal information is only retained:

• As long as required for service delivery
• To comply with legal and compliance requirements

     You can request deletion at any time.

7. Your Rights

     Depending on your location, you may:

• Request access, correction, or deletion of your data
• Withdraw consent for health data processing
• Request data portability
• Object to or restrict processing

     To exercise your rights, contact us at: info@kenkowellness.co.in

8. Cookies & Tracking

      Cookies may be used to:

• Enhance navigation and personalization
• Measure website performance    

9. Children’s Privacy

      We do not knowingly collect information from anyone under 18 years without parental authorization.

10. International Transfers

      If data is transferred outside India, it will be handled under recognized legal  ensuring adequate  security.

11. Updates to this Policy

         We may modify this Privacy Policy.
         Updated versions will be posted with a new “Last Updated”  date.